Where is my order?
Every shipment sends a tracking link by email the moment it leaves the studio. Lost it? Reply to your confirmation email and we'll resend it.
Email order supportBixa Beauty · Help Center
Support, whipped up fast.
Real humans in Chicago answer every note. Start below, or write us at bixa@bixabeauty.com — we reply within one business day.
Shipping
US orders ship in 2–4 business days — free over $50. Canada and UK ship at a flat international rate. Everything is whipped by hand and made to order.
Shipping detailsDamaged or wrong item
All sales are final — we do not accept returns or exchanges for hygiene reasons. If a shade arrived damaged, defective, or wrong, send a photo within 7 days of delivery and we'll make it right.
Refund policyShade matching
Not sure between Merlot Me and Wine Down? Tell us your undertone and go-to lip, and we'll match you before you buy.
Ask for a matchIngredients & safety
Plant-powered, vegan, cruelty-free formulas made in small batches in Chicago. Full ingredient lists live on every product page.
Browse shadesWholesale & press
Stocking Bixa, collaborations, or media requests — we answer wholesale and press notes first thing each morning.
Contact the teamFAQ
Quick answers
Lip Whips are whipped by hand and made to order, so allow 2–4 business days in the studio before your tracking number goes out. Holiday weeks can add a day.