How to cancel
Email bixa@bixabeauty.com with your order number and the word CANCEL in the subject line as soon as possible. Requests are handled in the order they arrive during Chicago business hours.
Order care
Cancellation Policy
Orders can be cancelled for a full refund before they enter production. Because everything is whipped by hand and made to order, production usually begins soon after your order is placed.
Before production
If your order has not yet been made, we cancel it and refund the full amount — including shipping and tax — to the original payment method. Refunds typically post within 5 to 10 business days depending on your bank.
Once in production or shipped
Once your shades have been whipped, poured, or handed to the carrier, the order can no longer be cancelled and our Refund Policy applies: all sales are final except for items that arrive damaged, defective, or incorrect.
Changes to an order
Need a different shade, quantity, or shipping address? Email us right away. We will update the order if it has not entered production. Address changes after shipping are handled by the carrier and cannot be guaranteed.
Cancellations by Bixa Beauty
Rarely, we may need to cancel an order — an ingredient shortage, a payment or fraud check, or a shade that sells out during a launch. If that happens we contact you and refund the order in full.