Order care
Every Lip Whip is whipped by hand and made to order. For hygiene and safety reasons, we do not accept returns or exchanges — all sales are final. If something arrives wrong or damaged, we make it right.
Lip Whips, lip balms, brow products, and bundles are personal-care items that touch the skin. Once they leave our studio we cannot restock or resell them, so we are unable to accept returns, exchanges, or refunds for change of mind, shade preference, or ordering the wrong item. Please review shades and descriptions carefully before placing your order — reach out first if you need help choosing.
If your order arrives damaged, defective, or is not what you ordered, email bixa@bixabeauty.com within 7 days of delivery with your order number and clear photos of the item and the packaging.
Once we confirm the issue we will send a replacement at no cost or issue a refund to the original payment method, whichever you prefer. Refunds are returned to the original card or wallet and typically post within 5 to 10 business days depending on your bank.
If tracking stops updating or shows delivered but you have not received your package, contact us with your order number. We will open a carrier trace and work with you on a replacement where the carrier confirms the loss. Packages returned to us because of an incorrect or incomplete address can be reshipped once shipping is paid again.
Gift cards are non-refundable and cannot be exchanged for cash except where required by law. Discounted, bundled, and limited-edition items follow the same final-sale terms as full-price products.
Shades are photographed and swatched as accurately as possible, but screens, lighting, and individual skin tone all change how a color reads. A shade looking different in person is not considered a defect.
We are a small handmade studio in Chicago and we would rather talk it through than leave you unhappy. Email bixa@bixabeauty.com with your order number and we will help.