Order care
Every Lip Whip is made to order. Please review the timing and final-sale details below before completing your purchase.
Please allow up to two weeks for made-to-order Lip Whips to be prepared, processed, and shipped. In-stock accessories, gift cards, and other products may be ready sooner. Processing estimates may be longer during launches, holidays, or unusually high order volume.
Shipping costs and available services are shown during checkout. Once your order ships, we will send tracking information to the email address used for the order. Carrier delivery dates are estimates and may be affected by weather, customs, or other circumstances outside our control.
If tracking shows a problem or your package does not arrive, email hello@bixabeauty.com with your order number so we can help investigate.
For hygiene and made-to-order reasons, all items are final sale unless they arrive damaged or you receive the wrong product. Color variation caused by screens, lighting, or individual skin pigmentation is not considered a defect.
Contact us within 30 days of delivery at hello@bixabeauty.com. Include your order number, shipping address, a description of the issue, and clear photographs when applicable. Once verified, we will arrange an appropriate replacement or refund. Original shipping charges are not refundable unless required by law.
If you placed an order accidentally, contact us within one hour of checkout. We will try to cancel it before production or fulfillment begins, but cancellation is not guaranteed. After that window, the order is considered final sale.
Approved returns or refunds are processed by Bixa Beauty as promptly as practical, generally within 10 business days. Your bank or card issuer may require additional time to post the credit.