Order care
Every Lip Whip is made to order. All sales are final — we do not accept returns or exchanges — so please review the details below before completing your purchase.
Please allow about two weeks for made-to-order Lip Whips to be made, processed, and shipped. In-stock accessories, gift cards, and other products may be ready sooner. Processing estimates may be longer during launches, holidays, or unusually high order volume.
Shipping costs and available services are shown during checkout and listed on our Shipping Policy page. Once your order ships, we send tracking information to the email address used for the order. Carrier delivery dates are estimates and may be affected by weather, customs, or other circumstances outside our control.
If tracking shows a problem or your package does not arrive, email bixa@bixabeauty.com with your order number so we can help investigate.
For hygiene and made-to-order reasons, we do not accept returns or exchanges. Color variation caused by screens, lighting, or individual skin pigmentation is not considered a defect. See our Refund Policy for full details.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at bixa@bixabeauty.com. Include your order number, shipping address, a description of the issue, and clear photographs. Once verified, we will arrange a replacement or refund.
Orders can be cancelled for a full refund before they enter production. See our Cancellation Policy for how to request one.
Approved refunds are processed by Bixa Beauty as promptly as practical, generally within 10 business days. Your bank or card issuer may require additional time to post the credit.